Meta is working to fix a faulty software update that bricked many Quest headsets. It has also offered to fix out-of-warranty headsets that were left unresponsive.

Owners of Meta Quest VR headsets that haven't worked since a recent update rolled out can get help or a replacement headset from Meta.

A recent software update is disabling Quest 2, 3, and 3S models. Meta is offering free replacements to some users.

Meta updated a note on the top of its Quest support site to say that a “software update issue” has been bricking Quest 2, Quest 3, and Quest 3S headsets. The company writes that while “most” people can now use their headsets normally, it’s “actively working on resolving the issue for all users.”

Initially, some with older Quest devices were told they were out of luck because the gadgets were out of warranty. But Meta appears to have reversed course there, according to Reddit posts.

Meta is reportedly working on an issue with a software update that bricked some Quest 2, Quest 3 and Quest 3S headsets, the company announced. The company originally upset customers by not only releasing a faulty update,

The Meta Quest 3S is an excellent excuse to get a VR headset, or upgrade an existing one with all of the features on board.

Many people found their headsets stopped working after trying the update and received a message saying their device was corrupted. Trying to reset the headsets didn’t help either. This was especially troubling for those who had just bought the headsets as Christmas gifts.

Facing Issues with Your Meta Quest Headset? Meta Says A Software Update Issue Is to Blame. Most Users Fixed, Contact Support If Still Affected!