Harvard Business School7d
Using the Balanced Scorecard as a Strategic Management System
Kaplan, Robert S., and David Norton. "Using the Balanced Scorecard as a Strategic Management System." Harvard Business Review 74, no. 1 (January–February 1996): 75–85. (Reprint #96107.) ...
Harvard Business School7d
Health Care
Two groups of orthopedic surgeons form a joint venture with a community hospital to establish Hoag Orthopedic Institute, a for-profit hospital and two ambulatory service centers. By controlling and ...
Harvard Business School7d
The Balanced Scorecard: Translating Strategy into Action
Kaplan, Robert S., and David P. Norton. The Balanced Scorecard: Translating Strategy into Action. Boston: Harvard Business School Press, 1996. (Nominated for Financial Times/ Booz-Allen & Hamilton ...
Harvard Business School13d
General Management
In 2020, just two years after its IPO, information technology company SolarWinds discovered that it was the victim of an attack on its information systems by Russian hackers. The incident, known as ...
Harvard Business School7d
How to Solve the Cost Crisis in Health Care
Kaplan, Robert S., and Michael E. Porter. "How to Solve the Cost Crisis in Health Care." Harvard Business Review 89, no. 9 (September 2011): 47–64.
Harvard Business School14d
Technology & Operations Management
As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past ...
Harvard Business School14d
Human Behavior & Decision-Making
This book will examine the common failure to notice critical information due to bounded awareness. The book will document a decade of research showing that even successful people fail to notice the ...
Harvard Business School3d
Global Partner Responsibilities
The Harvard Business School (HBS) Global Experience Office team works with Global Partners to develop their FIELD Global Capstone project proposal. While Global Partners come from a range of ...
Harvard Business School7d
Having Trouble with Your Strategy? Then Map It
Kaplan, Robert S., and David P. Norton. "Having Trouble with Your Strategy? Then Map It." HBR00509. Harvard Business Review 78, no. 5 (September–October 2000): 167–176.
Harvard Business School7d
Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment
Zhang, Shunyuan, and Das Narayandas. "Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment." Management Science (forthcoming).
Harvard Business School7d
The Innovation of Time-Driven Activity-Based Costing
Kaplan, Robert S., and Steven R. Anderson. "The Innovation of Time-Driven Activity-Based Costing." Cost Management 21, no. 2 (March–April 2007): 5–15.
Harvard Business School4d
Statistical Inference for Heterogeneous Treatment Effects Discovered by Generic Machine Learning in Randomized Experiments
Imai, Kosuke, and Michael Lingzhi Li. "Statistical Inference for Heterogeneous Treatment Effects Discovered by Generic Machine Learning in Randomized Experiments." Journal of Business & Economic ...